Terms of Service

1. Agreement to Terms

Welcome to Somdul Table ("we," "our," or "us"), an authentic Thai meal delivery service operating in the United States. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Somdul Table regarding your use of our website, mobile application, and meal delivery services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

2. Service Description

2.1 What We Offer

Somdul Table provides:

• Subscription-based meal delivery: Weekly and monthly plans featuring authentic Thai cuisine
• Healthy meal options: Nutritionally balanced meals with detailed nutrition information
• Customizable preferences: Dietary accommodations and spice level adjustments
• Fresh ingredients: High-quality, locally-sourced ingredients when possible
• Convenient scheduling: Flexible delivery times and meal planning

2.2 Service Availability

Our services are subject to availability and may be limited by:

• Geographic delivery zones
• Kitchen capacity and preparation times
• Seasonal ingredient availability
• Weather conditions and force majeure events
• Federal holidays and local restrictions

3. User Registration & Account

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate, current, and complete information
• Maintain and update your account information
• Be responsible for maintaining account security
• Notify us immediately of any unauthorized use

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Logging out of your account at the end of each session
• Immediately notifying us of any security breaches

4. Subscription Services

4.1 Subscription Plans

We offer various subscription plans including:

• Weekly Plans: 4-15 meals per week
• Monthly Plans: Full month coverage with discount benefits
• Custom Plans: Tailored solutions for specific dietary needs

4.2 Menu Selection

Subscribers can:

• Pre-select meals from our weekly rotating menu
• Modify meal choices up to the cutoff time (typically 48-72 hours before delivery)
• Skip weeks or pause subscriptions with advance notice
• Customize spice levels and dietary preferences

4.3 Subscription Management

You may:

• Pause your subscription for up to 4 weeks per year
• Skip individual delivery weeks
• Modify your plan size with one billing cycle notice
• Cancel your subscription at any time (see Section 7)

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

• Apple Pay
• Google Pay
• PayPal
• Major credit cards (Visa, MasterCard, American Express)
• ACH bank transfers (for recurring subscriptions)

5.2 Billing and Charges

• Subscription charges: Billed automatically according to your plan cycle
• Delivery fees: May apply based on your location and order value
• Taxes: Applicable state and local taxes will be added
• Payment processing: Small processing fees may apply for certain payment methods

5.3 Failed Payments

If payment fails:

• We will attempt to process payment up to 3 times
• You will be notified via email and in-app notifications
• Service may be suspended until payment is resolved
• Account may be cancelled after 7 days of failed payment attempts

6. Delivery Policy

6.1 Delivery Areas

We currently deliver to select ZIP codes. Delivery availability is determined by:

• Distance from our kitchen facilities
• Local regulations and permits
• Demand and operational capacity
• Weather and safety conditions

6.2 Delivery Schedule

• Time slots: 9:00 AM - 9:00 PM in 3-hour windows
• Advance notice: Delivery schedules are confirmed 24 hours in advance
• Modifications: Delivery changes must be requested at least 12 hours prior
• Missed deliveries: See our redelivery policy below

6.3 Delivery Requirements

• Someone must be available to receive the delivery
• Clear and accurate delivery address is required
• Safe and accessible delivery location
• Special instructions should be provided in advance

6.4 Missed Deliveries

If you miss a delivery:

• We will attempt to contact you during the delivery window
• Meals may be left in a safe location (per your instructions)
• Redelivery fees may apply for same-day redelivery requests
• Refunds are not available for customer-missed deliveries

7. Cancellation & Refunds

7.1 Subscription Cancellation

You may cancel your subscription at any time by:

• Logging into your account and selecting "Cancel Subscription"
• Contacting our customer support team
• Sending a written cancellation request to support@somdultable.com

7.2 Cancellation Policy

• Weekly subscriptions: Cancel up to 48 hours before your next delivery
• Monthly subscriptions: Cancel up to 7 days before your next billing cycle
• Immediate cancellation: May result in forfeiture of current week's meals

7.3 Refund Policy

Refunds are available for:

• Service failures: Late deliveries, wrong orders, quality issues
• Cancelled orders: Orders cancelled within the allowed timeframe
• Defective meals: Meals that don't meet our quality standards

Refunds are not available for:

• Customer missed deliveries
• Change of mind after delivery
• Meals consumed despite quality concerns (without prior reporting)
• Cancellations outside the allowed timeframe

7.4 Refund Processing

• Refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Store credit may be offered as an alternative
• Processing fees may be deducted from refund amounts

8. User Conduct

8.1 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service
• Upload or transmit viruses or malicious code
• Harass, abuse, or harm other users or our staff
• Use the Service to commit fraud or engage in deceptive practices

8.2 Content Guidelines

When submitting reviews, feedback, or other content:

• Content must be truthful and based on genuine experience
• No offensive, defamatory, or inappropriate language
• No promotional content or spam
• Respect intellectual property rights
• No personal information about others

9. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Data We Collect

• Personal information (name, email, phone, address)
• Payment and billing information
• Dietary preferences and restrictions
• Order history and preferences
• Usage data and analytics

9.2 How We Use Your Data

• Process and fulfill your orders
• Improve our services and user experience
• Send important service communications
• Provide customer support
• Comply with legal obligations

10. Intellectual Property

10.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by Somdul Table and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 User-Generated Content

By submitting content to our Service (reviews, photos, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content in connection with our Service.

10.3 Trademark Policy

"Somdul Table" and our logo are trademarks owned by us. You may not use our trademarks without our prior written consent.

11. Disclaimers & Limitations

11.1 Service Disclaimer

Our Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Food Safety & Allergies

• We take food safety seriously and follow all applicable health regulations
• We cannot guarantee that our meals are free from all allergens
• Cross-contamination may occur in our kitchen facilities
• You are responsible for informing us of any food allergies or restrictions
• Consult healthcare providers for specific dietary needs

11.3 Limitation of Liability

To the maximum extent permitted by law, Somdul Table shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of the Service.

12. Termination

12.1 Termination by You

You may terminate your account at any time by following our cancellation procedures or contacting customer support.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Extended payment failures
• Abuse of our Service or staff
• Compromise of account security

12.3 Effect of Termination

Upon termination:

• Your right to use the Service will cease immediately
• You remain liable for all charges incurred prior to termination
• We may delete your account and data per our data retention policy
• Sections of these Terms that should survive will remain in effect

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts with jurisdiction over our business location.

13.1 Dispute Resolution

We encourage resolving disputes through direct communication. If you have a concern:

1. Contact our customer support team first
2. We will work in good faith to resolve the issue
3. Escalation procedures are available if needed
4. Legal action should be a last resort

13.2 Class Action Waiver

You agree that any legal action or proceeding shall be brought in an individual capacity, and not as a class action, collective action, or representative action.

14. Miscellaneous

14.1 Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will notify users via email of material changes
• Continued use of the Service constitutes acceptance of new Terms
• You may cancel your account if you disagree with changes

14.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Somdul Table regarding the use of our Service.

14.4 Assignment

We may assign our rights and obligations under these Terms to any party at any time without notice to you. You may not assign your rights under these Terms without our prior written consent.