Getting started with Somdul Table is easy:
- Create an account: Sign up with your email and delivery address
- Choose a meal plan: Select weekly or monthly subscription that fits your needs
- Pick your meals: Browse our authentic Thai menu and select your favorites
- Set delivery schedule: Choose your preferred delivery days and time slots
- Complete payment: Use Apple Pay, Google Pay, PayPal, or credit card
Your first delivery will arrive within 2-3 business days!
Absolutely! Somdul Table offers flexible customization:
- Meal selection: Choose different meals for each delivery day
- Spice levels: Adjust from mild to extra hot for each dish
- Dietary preferences: Filter by vegetarian, vegan, gluten-free options
- Portion sizes: Available in regular and large portions
- Skip or pause: Skip weeks or pause your subscription anytime
You can modify your upcoming orders up to 48 hours before delivery.
We offer several meal plans to fit your lifestyle:
- Mini Plan (4 meals/week): Perfect for trying our service - $49.99/week
- Lite Plan (8 meals/week): For light eaters - $89.99/week
- Family Plan (12 meals/week): Great for families - $149.99/week
- Premium Plan (15 meals/week): For healthy enthusiasts - $179.99/week
- Monthly Plans: Save 10% with monthly subscriptions
All plans include free delivery for orders over $50 and nutrition tracking.
We currently deliver to select areas with the following schedule:
- Delivery zones: Check your ZIP code during registration
- Time slots: 9:00 AM - 12:00 PM, 12:00 PM - 3:00 PM, 3:00 PM - 6:00 PM, 6:00 PM - 9:00 PM
- Delivery days: Monday through Sunday
- Cutoff times: Orders must be placed 48 hours before delivery
We're expanding to new areas regularly. Join our waitlist if we don't deliver to your area yet!
Stay updated on your delivery with our tracking system:
- Order confirmation: Receive email confirmation when order is placed
- Preparation updates: Get notified when your meal is being prepared
- Out for delivery: Receive text with delivery driver details
- Real-time tracking: Track your driver's location (premium feature)
- Delivery confirmation: Photo confirmation when delivered
You can also check your order status anytime in your account dashboard.
We offer several options for missed deliveries:
- Safe location: Leave specific instructions for a secure drop-off spot
- Photo proof: Our drivers take photos of delivered meals
- Neighbor delivery: Authorize delivery to a trusted neighbor
- Redelivery: Schedule redelivery for same day (additional fee may apply)
- Office delivery: Have meals delivered to your workplace
Contact support immediately if your delivery wasn't received as planned.
Your account dashboard gives you full control:
- Subscription management: Change plans, pause, or cancel anytime
- Payment methods: Update credit cards and billing information
- Delivery preferences: Change address, delivery instructions, or schedule
- Dietary settings: Update allergies, preferences, and restrictions
- Order history: View past orders and reorder favorites
- Nutrition tracking: Monitor your daily nutrition intake
Access your dashboard by logging into your account on our website or mobile app.
You have flexible options for managing your subscription:
To Pause (up to 4 weeks per year):
- Log into your account dashboard
- Go to "Subscription Settings"
- Select "Pause Subscription" and choose dates
- Confirm your pause period
To Cancel:
- Contact customer support or use the dashboard
- Cancel before your next billing cycle to avoid charges
- Complete any remaining scheduled deliveries
- Receive confirmation email
Note: Weekly plans require 48 hours notice, monthly plans require 7 days notice.
Food safety is our top priority. Here's how we protect you:
- Allergy profile: Set up detailed allergy information in your account
- Clear labeling: All meals clearly list ingredients and common allergens
- Kitchen protocols: Separate preparation areas for different dietary needs
- Cross-contamination prevention: Strict cleaning procedures between prep
- Dietary filters: Easily find vegan, vegetarian, gluten-free, and keto options
⚠️ Important: Our kitchen processes nuts, dairy, soy, and shellfish. Please inform us of any severe allergies.
We maintain the highest quality standards:
- Fresh ingredients: Daily sourcing from trusted local suppliers
- Expert chefs: Authentic Thai recipes prepared by certified chefs
- HACCP compliance: Food safety protocols at every step
- Temperature control: Proper refrigeration during transport
- Quality checks: Each meal inspected before packaging
- Packaging: Eco-friendly, insulated containers maintain freshness
If you're ever unsatisfied with food quality, we offer 100% replacement or refund guarantee.
We'll make it right immediately! Here's what to do:
- Take photos: Document any issues with the food or packaging
- Contact us: Call, email, or submit a complaint through your dashboard
- Provide details: Describe the problem clearly
- Get resolution: We'll provide replacement meals or full refund
Resolution timeframe: We respond within 2 hours and resolve issues within 24 hours.
We accept all major payment methods for your convenience:
- Mobile payments: Apple Pay, Google Pay
- Digital wallets: PayPal, Amazon Pay
- Credit cards: Visa, MasterCard, American Express, Discover
- Debit cards: Any card with Visa/MasterCard logo
- Bank transfers: ACH transfers for recurring subscriptions
All payments are processed securely with bank-level encryption. We never store your complete payment information.
Billing schedule depends on your subscription type:
- Weekly plans: Charged every week on your selected day
- Monthly plans: Charged monthly on your subscription start date
- First order: Charged immediately upon subscription activation
- Changes: Prorated charges for mid-cycle plan changes
You'll receive email confirmation and invoice for every charge. Check your billing history in your account dashboard.
We offer fair and flexible refund policies:
Eligible for full refund:
- Food quality issues or safety concerns
- Missing or significantly delayed deliveries
- Billing errors or unauthorized charges
- Cancellation within allowed timeframe
Refund process:
- Submit refund request through support
- Provide reason and supporting evidence
- Receive approval within 24 hours
- Refund processed within 3-5 business days
Refunds are credited to your original payment method or as account credit.
Yes! Our mobile app offers the full Somdul Table experience:
- Easy ordering: Browse menus and place orders on the go
- Real-time tracking: Track your delivery in real-time
- Nutrition insights: Monitor your daily nutrition intake
- Push notifications: Get updates about orders and deliveries
- Quick reorders: Reorder your favorite meals with one tap
Download from the App Store or Google Play Store. Search for "Somdul Table".
Yes! We offer special pricing for groups and businesses:
- Corporate catering: Office lunch programs and team events
- Group subscriptions: Discounts for 5+ people
- Employee benefits: Partner with your company's wellness program
- Bulk orders: Special pricing for large orders
- Custom menus: Tailored meal options for your group
Contact our business team at business@somdultable.com for pricing and details.
Somdul Table